Reference

The Legal Rules Behind Your eca365 Account

Every rule that governs your account sits on one page: how we check a bKash or Nagad wallet, what we keep on file, and what you can ask us to change.

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DATA AND ACCESS

What We Store and How You Control It

Your account record stays small on purpose: your phone number, the wallet you verified with, your login history and what you played. Passwords sit hashed, and a sign-in from an unfamiliar device asks for an OTP before the lobby opens. Cookies do the dull jobs, keeping you signed in and remembering your language, plus measurement tags we list by name. Ask us to delete your record and we tell you plainly what we must keep for accounting and what goes.

Account security

Two steps guard your login: your password, then an OTP sent to the number on file. Change that number only from a verified session, and we alert the old number when it happens.

Cookies we set

Sign-in cookies keep your session alive between the app and the browser. Measurement cookies are listed by name in our cookie table, and you can refuse the optional ones without losing lobby access.

How long we keep records

Play and payment records stay for the period our accountants and local rules require. Everything else, from chat logs to device details, is cleared once it stops being useful in a dispute.

Changing your details

Fix a name, an address or a phone number from the account screen. A wallet change triggers a fresh bKash, Nagad or Rocket check before the next withdrawal clears.

GETTING IN TOUCH

How to Reach Us About a Legal Question

Legal questions get their own lane in our support queue, separate from game issues. Open the help chat from the app, or from the browser when you are on desktop, and give us your account number plus the clause you are asking about. Ask for the answer in writing. Anything about your data or a suspension belongs on record, not in a passing chat, so we keep the thread open until you confirm you have what you need.

Where Our Legal Terms Apply, and Where They Do Not

eca365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

eca365 is operated for people who reach us from Bangladesh on a phone, and our legal terms are written the same way: plain sentences, no hidden clauses. What we can offer you depends on your local law and eligible regions. If a game category, a payment

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rail or a sportsbook market is not permitted where you are, we switch it off for you rather than leave a grey area to argue over later. Deposits you make with bKash, Nagad, Rocket, Upay or bank transfer are payments for a service, not investments, and
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the figure in your account wallet is the amount you sent after any charge the wallet applies. Withdrawals travel back down the same rail where that rail allows it, and a wallet name check can hold a request until the name on the account matches the
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name on the wallet. Our terms also cover the parts people skip: one account per person, no shared logins, no automated scripts against the lobby, and honest play on live tables. Break those and we may suspend the account while we look into it; you get
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the reason in writing through support. Cricket markets such as BPL Final Live, slot rooms and live tables each carry their own house rules, and those rules sit with the game rather than in one general paragraph. Nothing on this page overrides the law that applies
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where you live. Where our terms and your local rules disagree, your local rules win and we adjust the account to match.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get About Our Legal Terms

Most legal mail we get comes back to the same handful of things: what we hold, who can see it, whether a closed account can be reopened, and how a settlement dispute gets settled. Those answers are below, in the order they land in our inbox. If your case is not here, the support section above puts you with someone who can pull the actual record instead of guessing.

Yes. Send the request from the email or phone number on your account, and we verify you through the wallet before releasing anything. You get the file in a readable format.

Access depends on your local law and eligible regions. Tell support where you have moved, and we check whether your game categories and payment rails still work there before you deposit again.

No. Payment and play records stay for the period our accountants must keep them, tied to your account number rather than your login. The rest of your profile is removed.

The house rules attached to that market or table, not a general clause — Cricket Super Over settles on its own page. If you dispute a settlement, support pulls the round record and the rule text it went by.

One account per person, and the name must match the wallet you verify with. A shared login is a quick way to lose a withdrawal to a failed name check.

Reply in the same support thread and ask for it to be escalated to the account team. You get a written outcome, and the thread stays on file if you take it further locally.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Legal Rules Behind Your eca365 Account

What We Store and How You Control It

How to Reach Us About a Legal Question

Questions We Get About Our Legal Terms

01 Can I ask for a copy of the data eca365 holds on me?

02 What happens to my account if I move outside Bangladesh?

03 Does closing my account delete my payment history?

04 Who decides if a cricket market or a live table round is void?

05 Can two people share one account?

06 How do I complain about a decision eca365 made?

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