What We Collect and Why We Collect It
When you open an account on eca365, we collect the information you provide directly — your name, contact details, and the mobile wallet identifiers linked to your bKash, Nagad or Rocket account. This is necessary to process deposits, verify withdrawal requests and match payments to your
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account wallet. When you browse the platform from your phone or desktop, we also collect device identifiers, session logs and cookie data to keep your login consistent across sessions — so returning to the lobby after switching from browser to app does not reset your position.
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If you reach our support team, the conversation record is stored so the next agent can pick up without asking you to repeat yourself. We do not sell your personal data to third parties. We share it only where required to process a payment through a
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local rail such as Nagad or Rocket, or where a regulatory authority with jurisdiction over your eligible region formally requests it. All data handling is subject to the laws applicable in your region — availability of our service, and the scope of any data request, depends
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on local law and the eligible regions we operate in at the time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.